Terms and Conditions
Last updated: August 2025
These Terms & Conditions (“Terms”) apply to all programs, services, and resources offered by Healfulness, including one-on-one facilitation, group programs, workshops, digital resources, and free downloads (collectively, the “Services”). They also cover any future Services we may offer.
By booking, purchasing, downloading, or participating in any Service, you agree to these Terms. If you don’t agree, please do not proceed with your booking or purchase.
1. Scope of services
Healfulness provides facilitation of programs and services rooted in the Grief Recovery Method® and other support frameworks. Our Services include, but are not limited to:
One-on-one facilitation
Group programs and workshops
Online or in-person events
Digital resources, templates, and downloads
Any future services we may introduce
Grief Recovery Method Program
By signing up for this program, you agree to the following:
You want to participate in Grief Recovery Method® sessions conducted by a Grief Recovery Method Specialist,™ certified by The Grief Recovery Institute® (“GRI”).
You understand that the Grief Recovery Method sessions are not intended to be or substitute for professional medical or mental health services, and you will not rely on the sessions as a substitute for professional medical or mental health services.
You understand that your participation will not (i) qualify you to lead or conduct Grief Recovery Method sessions or similar sessions, or (ii) make you a Grief Recovery Method Specialist, certified by The Grief Recovery Institute. You will not receive a license to use GRI’s name or any of GRI’s trademarks.
You understand that as a participant in the Grief Recovery Method Online or In-Person Formats, you may have access to personal information about my CGRS.
You understand that you are obliged to maintain the confidentiality of this information at all times.
You understand you are not to store, discuss, interpret or otherwise relay this personal information.
You further understand that violation of these privacy and confidentiality considerations could result in legal action.
In consideration of receiving the services, on behalf of yourself and your representatives, successors, heirs and assigns, You release, hold harmless and waive the right to bring any claim against GRI and its affiliates, licensees, employees, directors, officers, shareholders and agents arising from or related to my participation in the sessions, except for claims arising from their reckless or intentionally wrongful acts, including without limitation claims for injury, death, property damage or loss.
If this release conflicts with applicable law, you intend to release claims to the extent permitted by applicable law. You consent to taking part in the sessions and see no reason why you are not able to do so. This release applies to all GRM Formats except the HCWL Format, which is outlined below.
Helping Children with Loss Program
The Grief Recovery Institute’s Helping Children with Loss (HCWL) program is an educational program provided by a Grief Recovery Method Specialist (GRMS) in conjunction with The Grief Recovery Institute of Bend, Oregon, USA.
The program is a complete course that needs to be undertaken in its entirety, this includes 1 onboarding call of about 40-45 minutes, prior to the beginning of the course; 6 group sessions of approximately 1-1.5 hours each and reading and homework prior to and between the sessions. Occasionally, an extra session may be necessary. This will be discussed and agreed upon by you and the Grief Recovery Method Specialist.
It is essential for the program to be effective that you attend all sessions and that you complete all assignments between sessions, to the best of your ability. The assignments will involve reading and some written components and will take about 45 - 60 minutes each. If you anticipate difficulty with this aspect, please discuss this with your GRMS prior to beginning the class. Should you need assistance with the assignments or need to rearrange an appointment, you can reach your Grief Recovery Method Specialist, Kendal Goosen, at kendal@healfulness.co.
You will need a copy of When Children Grieve, by John W James and Russell Friedman which your Grief Recovery Method Specialist will provide for you, included in the cost of the program. Electronic and audio versions of the book are also available. Please ask for details if needed.
Please contact your Grief Recovery Method Specialist as soon as possible if you can’t attend a session for any reason. You will still receive the homework assignments, however, much of the impact of the program comes from the discussion in the class and the presentation by your Grief Recovery Method Specialist.
All sessions are completely confidential. There are certain exceptions under law as follows:
Unless there is the risk of harm to self and/or to others, in which case the Grief Recovery Method Specialist will follow the GRI policy.
If we receive a court order. Where reasonably possible, the Grief Recovery Method Specialists will advise you of the need to disclose to the authorities if a court order is received and we are required to comply.
By accepting this agreement, you:
Understand that this program is for your personal use, to allow me to support the children in your care, and it does not qualify me in any way to lead others through the Grief Recovery Method or to lead others through the Helping Children with Loss program. Please speak to your Grief Recovery Method Specialist if you are interested in learning how to become a Grief Recovery Method Specialist.
You will provide an emergency contact detail for yourself in the onboarding doc provided. In most cases, the Grief Recovery Method Specialist will not need to contact them. However, if the Grief Recovery Method Specialist becomes concerned about your health or has fears for your safety, then they will make contact with your emergency contact to ensure your well-being.
You will not use this program with children until you have completed the whole course of 6 sessions.
The Grief Recovery Method Specialist may contact you about other GRM or HCWL programs or future opportunities.
You will provide information on any significant emotional events that will occur during the time you will be taking the HCWL program e.g. anniversary of divorce, separation, death or other significant loss.
2. Bookings & scheduling
1:1 Program
Sessions are scheduled based on mutual availability.
You may reschedule with at least 24 hours’ notice before your booked time.
You are allowed 2 reschedules for unforeseen circumstances. Thereafter, you will be charged a session fee for missed sessions.
We cannot guarantee a rescheduled date within the next 24 hours; availability depends on our diary.
Healfulness may reschedule, pause, or discontinue a Service for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel a session, we will provide as much notice as possible, and the session will be rescheduled at no additional cost to you.
Group Program
We do our best to schedule sessions on a day and time that's convenient for all.
You may be moved into a different cohort to manage the timezone.
We advise that no group session be missed. Healfulness may allow a private make-up session at an additional cost.
It is your responsibility to inform Healfulness of non-attendance at least 24 hours’ notice before your session.
Healfulness may reschedule, pause, or discontinue a Service for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel a session, we will provide as much notice as possible, and the session will be rescheduled at no additional cost to you.
3. Cancellations
No cancellations are accepted once a program is purchased.
Late changes or no-shows result in the session being forfeited with no refund.
4. Digital products & downloads
Due to their nature, all sales of digital products and downloads are final and strictly non-refundable.
5. Termination
By Healfulness:
We reserve the right to terminate your participation in any Service without refund if you:
Breach these Terms
Share or misuse our intellectual property
Are disruptive, disrespectful, or fail to engage in a way that makes the program effective
By Client:
You may terminate this Agreement at any time by providing written notice.
No refunds will be provided for services already rendered or for payments already made.
6. Fees & payment
All fees are charged in USD for international payment and ZAR for local payment.
Payments may be made via PayPal, Payfast, or via EFT.
Full payment is due upfront unless a payment plan is agreed upon.
It is your responsibility to make the payment plan payments on time.
First payment must be received before sessions are booked and confirmed.
Select programs may offer a 2 and 3-payment plan, with the second and third instalments due on the same day as the first in the following month. Payment plans include a small processing fee to cover additional transaction costs.
Deposits, where applicable, are non-refundable.
7. Refunds
Refunds are not guaranteed and are only given according to our refund policy above or at our sole discretion.
Because of the nature of this service, providing intellectual property and dedicated time, we do not offer refunds for any reason, including but not limited to:
A change of mind
Dissatisfaction with the facilitation results
Inability to complete the sessions
Personal or professional schedule changes
Refunds are not offered for no-shows, late changes, or digital products.
8. Confidentiality
We will keep your personal information confidential, except where disclosure is required by law.
For all programs, you agree to keep all information shared by other participants strictly confidential and not share it outside the group.
9. Intellectual property
All Healfulness materials, including workbooks, handouts, slides, recordings, and exercises, are our intellectual property.
You receive a personal, non-transferable license to use these materials for your own participation only.
You may not share, sell, reproduce, distribute, or adapt our materials without written permission.
10. Disclaimer
Healfulness facilitation is not therapy, medical advice, or a substitute for professional care.
You are fully responsible for your own physical, mental, and emotional well-being during the facilitation sessions.
You agree to seek professional medical or psychological assistance if needed and to inform your healthcare provider that you are participating in this program.
We make no guarantees about outcomes; results depend on your participation and effort.
By participating in any Grief Recovery Method® (“GRM”) sessions with Healfulness, facilitated by a certified Grief Recovery Method Specialist™, you acknowledge and agree that:
GRM sessions are not intended to be, and should not be relied upon as, a substitute for professional medical or mental health services.
Participation does not qualify you to lead or conduct GRM sessions or similar programs, and does not grant you a license to use the name “Grief Recovery Method” or any of The Grief Recovery Institute’s trademarks.
You must maintain the confidentiality of any personal information shared by your Certified Grief Recovery Specialist (“CGRS”) or other participants at all times. You will not store, discuss, interpret, or otherwise share such information outside of the sessions.
In consideration of receiving the Services, you release, hold harmless, and waive the right to bring any claim against The Grief Recovery Institute (“GRI”) and its affiliates, licensees, employees, directors, officers, shareholders, and agents arising from or related to your participation, except for claims arising from reckless or intentionally wrongful acts.
You confirm that you are able to take part in these sessions and understand these confidentiality and release terms.
11. Limitation of liability & indemnity
Our liability to you is limited to the total fees you have paid for the Service in question.
You agree to indemnify us against any claims, losses, or damages arising from your participation.
12. Force majeure
We are not liable for failure or delay in providing Services due to events beyond our reasonable control, including illness, technical failures, strikes, natural disasters, political unrest, or other emergencies.
13. Changes to these terms
We may update these Terms at any time. The latest version will always be posted on our website or booking page. Your continued use of our Services means you accept any changes.
14. Governing law
These Terms are governed by the laws of South Africa, and any disputes must be resolved in the courts of South Africa.
15. No warranty
All Services are provided “as is” without any express or implied warranties.
