Terms and Conditions
Last updated: August 2025
These Terms & Conditions (“Terms”) apply to all programs, services, and resources offered by Healfulness, Pty Ltd, including one-on-one facilitation, group programs, workshops, digital resources, and free downloads (collectively, the “Services”). They also cover any future Services we may offer.
By booking, purchasing, downloading, or participating in any Service, you agree to these Terms. If you don’t agree, please do not proceed with your booking, purchase, download, or attendance.
1. Scope of services
Healfulness provides facilitation of programs and services include, but are not limited to:
One-on-one facilitation
Group programs and workshops
Online or in-person events
Digital resources, templates, and downloads
Any future services we may introduce
By signing up for this program, you agree to the following:
You want to participate in grief recovery sessions conducted by a Kendal Goosen certified by The Grief Recovery Institute® (“GRI”).
You understand that your sessions are not intended to be or substitute for professional medical or mental health services, and you will not rely on the sessions as a substitute for professional medical or mental health services.
You understand that your participation will not (i) qualify you to lead or conduct grief recovery sessions or similar sessions.
You understand that as a participant, you may have access to personal information about my story.
You understand that you are obliged to maintain the confidentiality of this information at all times.
You understand you are not to store, discuss, interpret or otherwise relay this personal information.
You further understand that violation of these privacy and confidentiality considerations could result in legal action.
2. Bookings & scheduling
1:1 Program
Sessions are scheduled based on mutual availability.
You may reschedule with at least 24 hours’ notice before your booked time.
No abuse or discrimination is tolerated in this program. Failure to adhere to this will result in immediate removal from the program.
You are allowed 2 reschedules for unforeseen circumstances. Thereafter, you will be charged a session fee for missed sessions.
We cannot guarantee a rescheduled date within the next 24 hours; availability depends on the schedule.
Healfulness may reschedule, pause, or discontinue a Service for reasons including illness, or circumstances beyond our control.
If Healfulness needs to cancel a session, we will provide as much notice as possible, and the session will be rescheduled at no additional cost to you.
Group Program
We do our best to schedule sessions on a day and time that's convenient for all.
No abuse or discrimination is tolerated in this program. Failure to adhere to this will result in immediate removal from the program.
You may be moved into a different cohort to manage the timezone.
We advise that no group session be missed. Healfulness may allow a private make-up session at an additional cost.
It is your responsibility to inform Healfulness of non-attendance at least 24 hours’ notice before your session.
Healfulness may reschedule, pause, or discontinue a Service for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel a session, we will provide as much notice as possible, and the session will be rescheduled at no additional cost to you.
Grief Gatherings
Online and in-person events are limited to 12 people at a time.
Events are advertised on the Grief Gathering Whatsapp channel.
These events do not replace therapy, coaching or counselling.
No abuse or discrimination is tolerated in this program. Failure to adhere to this will result in immediate removal from the program.
It is your responsibility to inform Healfulness of non-attendance at least 48 hours’ notice before the event.
Healfulness may reschedule, pause, or discontinue an event for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel an event, we will provide as much notice as possible.
Paid Grief circles
Online and in-person events are limited to 12 people at a time.
R875 reserves your spot.
The remaining balance is due 2 weeks before the groups start date unless otherwise communicated by us.
Flexible payment plans can be discussed but must be confirmed before booking and proceeding.
These events do not replace therapy, coaching or counselling.
The circles are hosted online, on Zoom.
The circles are scheduled on the same day and time every week for a period of time. Please ensure you can commit to all dates provided before paying your deposit and locking your spot in as this package is non-refundable.
Should there be a reason you can no longer attend your group, please let us know and we will discuss moving you to a future group circle.
No abuse or discrimination is tolerated in this program. Failure to adhere to this will result in immediate removal from the program.
It is your responsibility to inform Healfulness of non-attendance at least 48 hours’ notice before the event.
Healfulness may reschedule, pause, or discontinue an event for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel an event, we will provide as much notice as possible.
Free and paid workshops
Online and in-person workshops have unlimited space.
These events do not replace therapy, coaching or counselling.
No abuse or discrimination is tolerated in this program. Failure to adhere to this will result in immediate removal from the program.
The workshop date and time are advertised on the sales page. Please ensure you can commit to all dates provided before paying for your spot and is non-refundable.
Healfulness may reschedule, pause, or discontinue an event for reasons including illness, business needs, or circumstances beyond our control.
If Healfulness needs to cancel an event, we will provide as much notice as possible.
3. Cancellations
No cancellations are accepted once a program is purchased.
Late changes or no-shows result in the session being forfeited and a rescheduled session will be charged.
4. Digital products & downloads
Due to their nature, all sales of digital products and downloads are final and strictly non-refundable.
5. Termination
By Healfulness:
We reserve the right to terminate your participation in any Service without refund if you:
Breach these Terms
Share or misuse our intellectual property
Are disruptive, disrespectful, or fail to engage in a way that makes the program effective
By Client:
You may terminate this Agreement at any time by providing written notice.
No refunds will be provided for services already rendered or for payments already made.
6. Fees & payment
All fees are charged in USD for international payment and ZAR for local payment.
Payments may be made via PayPal, Payfast, Paystack or via EFT.
Full payment is due upfront unless a payment plan is agreed upon.
It is your responsibility to make the payment plan payments on time.
First payment must be received before sessions are booked and confirmed.
Select programs may offer a payment plan, with instalments due on the same day as the first payment, in the following month. Payment plans include a small processing fee to cover additional transaction costs.
Deposits, where applicable, are non-refundable.
7. Refunds
Refunds are not guaranteed and are only given according to our refund policy above or at our sole discretion.
Because of the nature of this service, providing intellectual property and dedicated time, we do not offer refunds for any reason, including but not limited to:
A change of mind
Dissatisfaction with the facilitation results
Inability to complete the sessions
Personal or professional schedule changes
Refunds are not offered for no-shows, late changes, workshops, or digital products.
8. Confidentiality
We will keep your personal information confidential, except where disclosure is required by law.
For all programs, you agree to keep all information shared by other participants strictly confidential and not share it outside the group.
9. Intellectual property
All Healfulness materials, including workbooks, handouts, slides, recordings, and exercises, are our intellectual property.
You receive a personal, non-transferable license to use these materials for your own participation only.
You may not share, sell, reproduce, distribute, or adapt our materials without written permission.
10. Disclaimer
Healfulness facilitation is not therapy, medical advice, or a substitute for professional care.
You are fully responsible for your own physical, mental, and emotional well-being during the facilitation sessions.
You agree to seek professional medical or psychological assistance if needed and to inform your healthcare provider that you are participating in this program.
We make no guarantees about outcomes; results depend on your participation and effort.
11. Limitation of liability & indemnity
Our liability to you is limited to the total fees you have paid for the Service in question.
You agree to indemnify us against any claims, losses, or damages arising from your participation.
12. Force majeure
We are not liable for failure or delay in providing Services due to events beyond our reasonable control, including illness, technical failures, strikes, natural disasters, political unrest, or other emergencies.
13. Changes to these terms
We may update these Terms at any time. The latest version will always be posted on our website or booking page. Your continued use of our Services means you accept any changes.
14. Governing law
These Terms are governed by the laws of South Africa, and any disputes must be resolved in the courts of South Africa.
15. No warranty
All Services are provided “as is” without any express or implied warranties.
