These Terms & Conditions (“Terms”) apply to all programs, services, and resources offered by Healfulness, including one-on-one facilitation, group programs, workshops, digital resources, and free downloads (collectively, the “Services”). They also cover any future Services we may offer.

By booking, purchasing, downloading, or participating in any Service, you agree to these Terms. If you don’t agree, please do not proceed with your booking or purchase.

Healfulness provides facilitation of programs and services rooted in the Grief Recovery Method® and other support frameworks. Our Services include, but are not limited to:

• One-on-one facilitation

• Group programs and workshops

• Online or in-person events

• Digital resources, templates, and downloads

• Any future services we may introduce

• Sessions are scheduled based on mutual availability.

• You may reschedule with at least 24 hours’ notice before your booked time.

• We cannot guarantee a rescheduled date within the next 24 hours; availability depends on our diary.

• Healfulness may reschedule, pause, or discontinue a Service for reasons including illness, business needs, or circumstances beyond our control.

• If Healfulness needs to cancel a session, we will provide as much notice as possible, and the session will be rescheduled at no additional cost to you.

• No cancellations are accepted once a booking is confirmed. Rescheduling is permitted with at least 24 hours’ notice.

• Late changes or no-shows result in the session being forfeited with no refund.

• For multi-session programs:

  • If you cancel before Session 1 begins: full refund.

  • After Session 1: no refund.

• All refunds outside these rules are entirely at our sole discretion.

Due to their nature, all sales of digital products and downloads are final and strictly non-refundable.

By Healfulness:

We reserve the right to terminate your participation in any Service without refund if you:

• Breach these Terms

• Share or misuse our intellectual property

• Are disruptive, disrespectful, or fail to engage in a way that makes the program effective

By Client:

You may terminate this Agreement at any time by providing written notice.

No refunds will be provided for services already rendered or for payments already made.

• All fees are charged in GBP for international payment and ZAR for local payment.

• Payments may be made via PayPal, Payfast, or via EFT.

• Full payment is due upfront unless a payment plan is agreed upon.

• It is your responsibility to make the payment plan payments on time (on the same date as your initial payment date)

• First payment must be received before sessions are booked and confirmed.

• Select programs may offer a 2-payment plan, with the second instalment due on the same day as the first in the following month. Payment plans include a small processing fee to cover additional transaction costs.

• Deposits, where applicable, are non-refundable.

• Refunds are not guaranteed and are only given according to our refund policy above or at our sole discretion.

• Because of the nature of this service, providing intellectual property and dedicated time, we do not offer refunds for any reason, including but not limited to:

  • A change of mind

  • Dissatisfaction with the facilitation results

  • Inability to complete the sessions

  • Personal or professional schedule changes

• Refunds are not offered for no-shows, late changes, or digital products.

• We will keep your personal information confidential, except where disclosure is required by law.

• For all programs, you agree to keep all information shared by other participants strictly confidential and not share it outside the group.

• All Healfulness materials, including workbooks, handouts, slides, recordings, and exercises, are our intellectual property.

• You receive a personal, non-transferable license to use these materials for your own participation only.

• You may not share, sell, reproduce, distribute, or adapt our materials without written permission.

• Healfulness facilitation is not therapy, medical advice, or a substitute for professional care.

• You are fully responsible for your own physical, mental, and emotional well-being during the facilitation sessions.

• You agree to seek professional medical or psychological assistance if needed and to inform your healthcare provider that you are participating in this program.

• We make no guarantees about outcomes; results depend on your participation and effort.

• GRM sessions are not intended to be, and should not be relied upon as, a substitute for professional medical or mental health services.

• Participation does not qualify you to lead or conduct GRM sessions or similar programs, and does not grant you a license to use the name “Grief Recovery Method” or any of The Grief Recovery Institute’s trademarks.

• You must maintain the confidentiality of any personal information shared by your Certified Grief Recovery Specialist (“CGRS”) or other participants at all times. You will not store, discuss, interpret, or otherwise share such information outside of the sessions.

• In consideration of receiving the Services, you release, hold harmless, and waive the right to bring any claim against The Grief Recovery Institute (“GRI”) and its affiliates, licensees, employees, directors, officers, shareholders, and agents arising from or related to your participation, except for claims arising from reckless or intentionally wrongful acts.

• You confirm that you are able to take part in these sessions and understand these confidentiality and release terms.

• Our liability to you is limited to the total fees you have paid for the Service in question.

• You agree to indemnify us against any claims, losses, or damages arising from your participation.

We are not liable for failure or delay in providing Services due to events beyond our reasonable control, including illness, technical failures, strikes, natural disasters, political unrest, or other emergencies.

We may update these Terms at any time. The latest version will always be posted on our website or booking page. Your continued use of our Services means you accept any changes.

These Terms are governed by the laws of South Africa, and any disputes must be resolved in the courts of South Africa.

All Services are provided “as is” without any express or implied warranties.